I have been using fasthosts Ltd to host my web site for the last 6 years. Tech support was (I say "WAS") good but yesterday I had a problem updating my web site and had to call them. After 4 calls to tech support nobody managed to resolve my problem, they expected me to download a bit of software to re upload it to their server.
First I had no idea how to do that and secondly I thought the idea of tech support was to resolve such problems for the customer i.e. me.
None of the support staff spoke clear english and the phone lines each time were terrible and very difficult to hear what was being said. (VOIP). I found out fasthosts out sourced their tech support to the Philippines about 6 months ago, as a result the standard of tech support has taken a nose dive in my experience.
By the way, all sales staff are based in the UK (of course) but god help you if you need to call support. I am still waiting for them to resolve my problem, meantime I have an old out of date version of my web site stuck on the net and it seems nobody can upload the correct version. I am looking for a new host right now, one based in the UK with UK support staff.
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