I have been using fasthosts Ltd to host my web site for the last 6 years. Tech support was (I say "WAS") good but yesterday I had a problem updating my web site and had to call them. After 4 calls to tech support nobody managed to resolve my problem, they expected me to download a bit of ...
Recently relocated technical support to Phillapines; workforce out there appear clueless! You will be place in a queue for half an hour (making them a tidy sum in call fees!) and will then be told that the operator has escalated the issue (because they themselves have no idea how to resolve ...
Dedicated server with fasthosts - supposedly 99.9% uptime guaranteed. Suddenly powered down on 11th April with no way for me to access it. Issue first reported to FastHosts 11 April at 15:22 BST Issue still unresolved for 3 days, 3 hours and 33 minutes. From the numerous phone calls and emails I ...
What a mistake using fasthosts and recommending to any of my clients.. Come back 1and1.. All is forgiven. Never again. Simply trying to cancel service was a mammoth task. ...
They decided to change all login details due to a security breach, they changed it while I was on holiday. When I came back I could no longer log into my acccount or e-mail accounts. During this time my credit card expirory date had changed. When I could finally access my account and update my ...