Bought fridge as ASDA Direct claimed it to be available for delivery in two days. Order confirmed and date selected confirmed. Was instructed I would not be contacted again, but item would be delivered between 7am - 7pm. Needless to say it wasn't. Contacted ASDA at 7.15 pm to be told that their supplier had not yet delivered to the carrier, that my confirmed date was only an estimate, that I would be contacted when they were ready to deliver 'within the next week'.
When I cancelled the order, they stated that I would not receive any refund until they had received the goods back from the carrier (who they had claimed did not have them). (Contrary to Distance Selling law). When I checked my order status the following morning, it showed the order as 'Fully Shipped'!
It is also not possible to email Asda Direct: all contact has to be by 0844 no.
AVOID THIS COMPANY AS IT CAN DO SERIOUS HARM TO YOUR HEALTH AND WALLET!
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