A month ago, I ordered Acaiberry and Life Cleanse capsules from Viv3Labs, who happened to run a special Trial Offer through one of the advertising boards on hotmail.
The Trial Offer consisted of a supply of 60 capsules at a total cost of GBP 1.00 for each product.
The products arrived failry quickly with a very basic invoice confirming that I had been charged £1.00 per product.
Today, another supply of 60 Acaiberry capsules arrived in the post, with an invoice for £79.00 £3.95 handling fees.
I rang their Customer Services immediately who informed me that by accepting the Trial Offer, I had also agreed to an automatic supply of these products. Apparently, this was in the small print of the offer! I can confirm that I do not recall seeing ANY information about this automatic subscription. If this was indeed printed somewhere on the Viv3 Labs Trial Offer, it was made virtually invisible to the customer.
The Customer Services representative I spoke to advised me to return the unwanted product. When I questioned the refund process, she said that she would have to submit a form to their Refunds Department and that I would be contacted about this refund by email.
Having seen so many similar complaints on various websites, I am guessing that Viv3Labs have made a huge amount of money by fooling thousands of customers this way and I am now querying the legality of such practises. At this point, I do not know whether I will ever receive a refund. I cannot believe that any company can charge a credit card automatically, without making it very clear to customers before hand that they have agreed to these automatic charges.
And more importantly, how can I ensure that my credit card is not charged again for further unwanted automatic orders?
Kind regards,
Chantal Dunikowski
0 comments