I was scammed by the Acai berry company and the life cleanse.
I was only suppose to pay P&P which was £3.95 each.
To my amazement they charged me £75 x2 and the same for my husbands account.
I found the number from the email they sent me originally and called them quoting the order numbers i cancelled the accounts and then asked the matter to be escalated.
this is what happened, i received my money back so can you :-
Peope please do not let them take your money that easily.
I have gotten back £200 from them if they have taken your money so can you.
please read. i called them quoting the order numbers they gave me originally in an email and cancelled the accounts they stopped charging me, i then asked them to escalate the matter seein as they took the money without my consent. the lady said that i would receive an email, the email said the following :-
Dear Customer, Thank you very much for contacting our customer service at Viv3 Labs by phone. We would like to inform you that on 07-13 you were charged for the shipping and handling cost on your free trial. The 15 days free trial starts from the day of the shipment of the order and implies that you have 15 days to test your order for free. As stated in the terms and conditions of the purchase that you accepted during the purchase process, if you do not cancel your account during the 15 days trial period, you will be charged for the product separately and thus the free trial converts into a regular subscription. We confirm that on 07-30 you were charged for the product for the amount of (2x) 118.63 USD. We have now cancelled your account. This cancellation implies that our company will make no more charges and no more products will be shipped to you. Best regards, Viv3 Labs Customer Service Toll-free UK 08082389891 International Contact Number 44 2031399027
i then replied back saying that is not good enough and that i did not accept no terms and conditions and there was no box for me to tick i want my money back
their reply :-
Dear Customer, Thank you very much for contacting our customer service at Viv3 Labs. As indicated in our previous communication to you, you have accepted the terms and conditions of the purchase, indicating that unless you cancel your account within the 15-day trial period you will be charged for the product, in addition to the shipping and handling charges. Please note that for that
is reason we are unable to credit you account for the product you received. The terms and conditions are available on the website at the bottom of the page. Best regards, Viv3 Labs Customer Service Toll-free UK 08082389891 International Contact Number 44 2031399027 Ticket Details
i replied back again saying that i have contacted my bank and they have started a claim for me to get my money back i have also left negative feedback about your company on many sites and that i demand that you give back my money
they replied back :-
Dear Customer, Thank you very much for contacting our customer service at Viv3 Labs. We always strive to provide excellent customer service and therefore we prefer not to dispute with our clients. We would like to resolve this issue by granting you a refund for the amount of 118.63USD. If you accept this condition, please contact us back and we will issue your refund. Best regards, Viv3 LabsCustomer ServiceToll-free UK 08082389891 International Contact Number 44 2031399027
I replied back confirming that i will receive 2 payments of the following and they replied back :-
Dear Customer, Thank you very much for contacting our customer service at Viv3 Labs. We always strive to provide excellent customer service and therefore we prefer not to dispute with our clients. We would like to resolve this issue by granting you a refund for the amount of 118.63USD. If you accept this condition, please contact us back and we will issue your refund. Best regards, Viv3 LabsCustomer ServiceToll-free UK 08082389891 International Contact Number 44 2031399027
i finally received my money back. i did the same thing for my husbands card and have now received all the payments back
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