I have had to use this pharmacy on occasion, and I would estimate that I encounter a problem around 75% of the time.
I have been left sitting and forgotten while waiting for prescription items several times. One time I was waiting almost an hour (I was collecting prescriptions for 3 people) and when I went to the counter and asked about my order, they hadn't even started on it and actually laughed and told me that they had forgotten about me even though I was the only person sitting there at that point.
I have been given wrong and bad (even dangerous) advice by someone I can only presume is not qualified to give medical advice.
I have lost count of the number of times that prescriptions have been lost or mislaid, even when sent electronically, requiring me to go backwards and forwards to the doctor's surgery.
If they do not have all of the prescription items in stock, they don't tell me before making up the prescriptions, to give me an opportunity to go elsewhere. There are many items on my prescriptions, and every other pharmacy that I visit will tell me before starting to make up the prescriptions if there is something that they don't have in stock.
I have been told that they don't have an item in stock, when I can see said item in boxes piled up behind them. I was told I would have to come back for that item 'next week' and they could not complete my prescription. When I pointed out that I could see the item, the prescription was begrudgingly made up without apology.
I have had items missing from prescriptions and had to go back. In recent years, I have always checked the bag before leaving the premises as I have come to expect problems and mistakes, and some items that I collect for other people are controlled drugs and this could cause problems for me if they are not in the bags when I deliver them.
The final straw for me was yesterday when I went in with my husband who had grit in his eye and he asked for saline solution or something else to try to flush it out. He explained that his eye was sore and bloodshot and asked for advice from the young woman behind the counter. She recommended a box containing what she called an 'eye wash' and said that it was the best product for him to use as it would disinfect the eye as well as cleaning it. When we got home and opened the box, we saw that it was actually contact lens cleaner and not an eye wash at all. We checked the product online and could not find anything that advised putting the product directly into the eye, and that it would have damaged his eye.
When we took the box back, we were given a refund and it was only at that point that the young girl asked the advice of the pharmacist who recommended an Optrex eye wash. The pharmacist was not told that my husband had been sent home with contact lens cleaner to put in his eye. I'm just glad I was with him to be able to read the box and instructions. I won't be setting foot in that place again and will walk into town and use one of the Boots pharmacies where I have very rarely (if ever) encountered a problem.
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