Complaint / review / scam report
Having spent over £10k with them recently they can't even be bothered to make the effort to conduct themselves professionally. An £800 chair needed repairing after several months of use, they sent a repair man out who could not find our address & so decided to vent his anger at us and insulted us over the phone. Apparently he is the only contractor for our area & so he can only repair it! I'm hardly going to allow an abusive person into my home, so Laura Ashley offered to send the parts out to me so i can do it myslef!?! After many calls & emails they offered to refund it after collection, however, they went to my old address that they had on record. I had to take the day off work for this collection. All they did was apologise and dictated that I have no other option & must take another day off for them to collect, that's all they are prepared to do. I have been shopping with LA for many years & have seen an drastic deterioration in their customer services. There are other companies (John Lewis et al) that provide a far superior product & service. I would strongly advise you to shop elsewhere.
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