While in kfc in the abbeycentre longwood road at 7.40 this evening, one member of staff was serving customers while another two staff where behind the counter cleaning and cashing up tills, i believe the kfc is open until 9pm, while four customers in front of me where waiting to be served, one of these customers brought back a burger which had slime for salad, another asked for her money back because she had waited for so long, eventually after approx 20minutes i was served with chips which had been sitting in the tray for at least the length of time i had been there, then i had to return a burger because it had salad on it and was supposed to be plain, the lady behind me then asked for fresh chips to be put on, which the staff did, i had finished my meal and a lady who had been in front of me in the cue was still waiting for her meal, i just found the whole experience totally unacceptable. My family and i enjoy kfc but not if we had to go through that each time. Regards T.Agnew
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