I ordered online a Large pepperoni pizza and a large footiefeast pizza on 13/5 at 8.54pm. After ordering I realised I had not added that I would like my pizza's well cooked. I telephoned the shop and spoke to a young man who assured me that they would carry out my instructions.
The shop is approx 3-4 miles away from where I live so I was very suprised when the delivery arrived at 9.24pm. I paid the delivery man and he went on his way. When I then opened the pizza's I was disgusted to see that they were totally under cooked, in fact the dough was white, the meat also looked uncooked. I am not one to complain so turned on my own oven and put them in. While waiting for them to cook I thought I should complain as I had paid good money for both them pizza's and the are not cheap. The girl who answered the phone had no idea how to rectify the situation and kept having to repeat everything I was saying to the manager who I could hear was on his phone to a personal call. He never once tried to take the phone of this pitiful girl but instead proceeded to shout that he doesn't do refunds and if I wanted to send them back he would send me a replacement order. I explained that I did not want a replacement that evening as that would result in us having to wait at least an hour and we had to go to bed for work in the morning. He then said well its a refund or you can complain to head office. I said I would choose to do that and could I have the telephone number.
The next day at work I rang the number but it was for a mailbox and NOT the complaints. I got the number from the internet and made a complaint to a man caklled Joe. He made all the right noises and promised me I would hear somthing shortly. Today I phoned again to check on progress and was informed that since I refused replacement pizza that night then I forfeited my rights. I could not have a refund because it was not policy. I told them that I WOULD NEVER AGAIN order from their company and that if I would have reported the state of the food to environmental services they may have been looking at a severe reprimand.
0 comments