Complaint / review / scam report
Booking.com
FALSE INFORMATION

BOOKING.COM ADVERTISE INCORRECT INFORMATION OR FALSE INFORMATION FOR THE CONCERNED HOTEL AS IT DOES NOT HAVE RESOURCES TO CHECK THE INFORMATION PROVIDED BY THE CONCERNED HOTEL IN ANY COUNTRY.

BOOKING.COM ADVERTISED THE HOTEL ON ITS WEBSITE STATING 22 SQ/M BUT THE ORIGINAL SIZE OF THE ROOM WAS ONLY 12SQ/M AND THE ROOM WAS ALSO DIFFERENT FROM WHAT IT WAS IN THE PICTURE ON THE BOOKING.COM WEBSITE.

I AM ALSO GOING TO FILE A CASE AGAINST THIS COMPANY.
Author: Quaish


Offender: Booking.com

Country: United Kingdom   Region: United Kingdom

Category: Traveling & Tourism

1 comment

Booking.com Team 19 September 2012, 11:24 AM
Hello,

I really regret to hear that you have experienced such a disappointment during your stay in one of the hotels announced in our website.
Did you know that the hotels announced in our website are responsible themselves to upload their pics and description?

Feedback such as yours might assists us in improving the hotels’ standards as well as our own and I would love to help you and get to the bottom of this issue. Please post your booking number or email us all the reservation details to customer.web@booking.com and we'll investigate and do our best to make things better.

Thank you,
Silvia
Information
Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.