Me and 2 friends decided to have pizza hut delivered to our university halls and booked online to do so. However, after entering the delivery address and all the details we confirmed the order and the website then created a collect from store order, so we had to ring the local outlet to change this to delivery. We did so and they assured us that our pizza would be delivered within half an hour. within minutes the delivery man called to say that he was on his way (how they make their pizzas in that time frame doesn't even bare thinking about) and we were told to wait at the bus stop outside our halls of residence and he would be there within 7 minutes. We went to the bus stop immediately after receiving the phone call and waited for half an hour. Confused and hungry we rang the local restaurant from where it was being delivered to be told that we had not been waiting at the bus stop as told. We spoke to the delivery man and assured him that we were and he passed us on to the manager. The manager of this outlet then proceeded to raise his voice at us, and effectively told us that we were lying, and one particular comment that springs to mind was when he disrupted me in the middle of a sentence and said "you know what, you either come and collect it or stop wasting my time". We tried to reason with him and inform him that we had done nothing wrong and he would have none of it. In the end we decided to ask for a refund but were refused and fobbed off with the phrase "you will have to contact our head office". I would like to interject here that this manager was the worst I have ever come across, in any business sense and I was shocked at his tone, attitude and unwillingness to offer an adequate service. In the end i decided to collect the pizzas and spent 4 pounds on the bus in doing so, and when i arrived I was treated as if I was a criminal and no compensation for the bus fare or our trouble was granted. Here comes the final straw, on getting the pizzas home they were stone cold, when we had been assured that they had put them on a hot plate. Overall the worst home delivery experience I have ever had and I would urge anyone thinking of ordering from the Brighton store in Lewes Road to reconsider their choice. Unbelievable.
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