Im only 14 and im so up set because 2 weeks ago i bought a phone from phones 4 u. Everything was fine until the 5 of june. I don't know how i did it but the screen was broke when i opened it. So on the the 6 of june me and my mum went into the phones 4 u shop in liverpool where i bought the phone. I hade everything and the recipt and my mum explaned to the assisstant manager what happerend and because i only had it for 2 weeks we where hoping for a refund or an exchange. He was being funny with us so my mum ask for the manager of the shop. When he came he started to look at the phone saying there's nothing he can do for us because the screen on the phone was broke. Me and my mum was not happy because it was only 2 weeks old and it was my birthday presant. my mum ask if we could have an exchange and he was argueing saying we could not because the screen was broke. There was a shop assisstant behind the manager with crossed arms was smirking all the way through the conversation and laughing. All me and my mum wanted was either a refund or a exchange. We felt so small and embarast. All the people in the shop where looking, the shop assisstants and the custormers. After 5 mins of the conversation the manager turned round saying we could send it to the repair shop but it won't get repaired. At that point me and my mum where so embarresed and disappoint in the company we left the shop. I got that phone 2 weeks ago as a birthday presant. I'm only 14 and i felt so passionate to ask you for your help. please can you investigate in this and see if theres anyway i could get an refund or exchange?
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