I have set up a contract phone with t-mobile about 5 months ago and they have consistently over charged me. this has happened on four separate occasions which has lead to me being refunded some of the money. This has happened for a fifth time and has now made me occur charges with my bank for £30. This has made me over drawn on an account that has no overdraft! This has become a regular occurrence that is stressing me out and it has become ridiculous. T-mobile will not allow me to cancel my contract with them and I feel that they should allow me to as they are incompetent and are unable to deal with my account properly. I have asked them also to block numbers but they are unable to do this. I am wondering what steps I can take now?
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