Complaint / review / scam report
Nokia phone not working

I have been a customer of Three mobile for the last five years with no problem. the problem is that i took a new contract out in July 2007 on a nokia 6288 white, February this year i had a fault with my phone and sent it back for repair, it came back and still had the same problem, i phoned them back up with the problem and they said they could exchange the phone for a same or greater model which when they sent me the phone it was a nokia 6280 black which was still faulty they then sent me another nokia 6280 black which i received 14 days ago and from the day i had it i could not receive or make calls and everything kept popping up on the screen. I phoned them up with the problem and all Three support team have done is pass me from one to another sales person they then told me they would send me a new Sim card to see if that would solve the problem which it did not. I was told by one of the sales person that the phone had been booked in as faulty before, so i have asked them if they could exchange the phone for one in working order and they have told me to pay £25, i refused, they will only send it back for a 3day repair which i disagree with as it was a faulty good they sent me in the first place. I have always had nokia phones and i have never had a problem with them until now, i would like to know where i stand and should i be able to have a replacement phone. Another thing i would like to ask is what is the difference between 6280 and 6288 as my contract is for a 6288 white and they have exchanged it with 6280 black which Three have told me is the better phone.
Author: Nicola Spence

Offender: Nokia

Country: United Kingdom   Region: Wales

Category: Electronics and household app.


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