My partner bought me a samsung phone on 24th December costing £140.00, in mid February it started switching itself off and occasionally not charging. I contacted phones 4 u in Glasgow where it was purchased and was told to take it to their Motherwell branch for repair. I did so on 1st March and i was unhappy with the fact the staff member tried to sell me another phone and forget about the repair. Not good customer service. After more than 2 weeks i contacted them because i had heard nothing and was told someone should have contacted me. I was told the phone was beyond repair due to water damage and i had to pay £17 to get it back. I disputed the water damage story and having to pay to get the phone back and told them i was going to contact the shop. The staff member suggested that i had left the phone beside a boiling kettle. I have always used samsung phones and so has my family but i am disgusted with the way we have been treated, i would also like to point out at present i am using my old samsung phone which is 2 years old. The phone we purchased has obviously been faulty and i would appreciate your help and common sense in resolving this complaint.
0 comments