Im disgusted with the service I've got from Phones 4 U and plan to take legal action. One of their "customer excellence team" had a go at my very heavily pregnant wife and called us both liers. Itook my first contract out with the company last year and soon after started getting phone calls from an unregistered number claiming to be my insurance company asking for my bank details. I took my phone back into the same store that i purchased it from and was arguing for an hour with the so called manager that the company must be leaking customer information. He eventually agreed that if i took out another contract with them at an equal or higher price then he would stop the other contract, I was fine with this.. However 7 months later and now the problems have really started. I've been looking through my phone bills to see how i can save money as i'm expecting a daughter next month and i was shocked to find that phones 4 u have been charging me 15.71 a month without my permission, for my old contract. I thought this was an honest mistake and phoned my provider, vodafone, and explained the issue. i was told quite rightly its a fault at phones 4 u end and that i should call them and i should be able to claim my money back. I rang phones 4 u straight away and am still utterly disgusted at the response i got, i was told its my faut i've been charged as i havent been paying attention to my bills. they said i cant get my money back as i should have let them know sooner and that if i want my money im going to have to find the instore assistant who told me he would cancel the contract and get him to prove that he said it. this all insinuated that they think im lying. My 34 week pregnant wife then phoned up on my behalf and the bloke was very aggresive towards her told us its our fault for not noticing the charges sooner and that we wont get our money back. This makes me wander how many other customers are they charging until the customer notices, this is outrageous customer service and i will be phoning the head manager later to also cancel my current contract as i've never been as disgusted as i am with a service im paying so much for.
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