T-Mobile
Faulty mobile phones

I took out a new contract with t-mobile and the handset models motorola motoluxe where faulty within the first week. i took them back to the tmobile shop in manchester, they tried to book them in for repair but they had trouble logging them onto the system. i rang tmobile who sent me to more handsets of the same model, these are both now faulty and ive asked could these be change these phones for different phones as these motorola handsets are obviousley faulty. t mobile are telling me that they cant do this request but they are not telling me why. i feel very incnvienced about this. thankyou, terri