I bought a lens and a sound recorder from Simply electronics in June, by late july I had been in contact with them a great deal and they always claimed my items would be shipped soon. When I decided to cancel my order they told me it would be refunded within 10days max and since then I have not heard from them. I am following this up with Visa Disputes Department and so will hopefully get my money back.
The company have a terrible email customer service and an even worse telephone line to help.
Please avoid and please spread the word.
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