ComplaintsHub.co.uk » Dating » Review / complaint: Photographysbycamille/Kitty L wren - Photograher not delivering | News #11828

Photographysbycamille/Kitty L'wren
Photograher not delivering

WARNING! DO NOT USE CAMILLE WARING AS A PHOTOGRAPHER

We got married in June and have not had the service that Camille promised to deliver. We were one of the lucky ones as she actually turned up to our wedding however has been virtually uncontactable and in Dec 09 it was the last time we heard from her. We wrote an official letter of complaint to Camille and hand delivered it on 27/03/10 to the address she had given us – Studio 526, 28 Old Brompton Road, south Kensington SW7 3SS. This is in fact a private mail box company whereby ‘studio 526’ is in fact a hired mailbox / courier service. It has been over a year since our wedding and we have only received the memory stick with the photos on. We have not received our 2 wedding albums which we paid for, online album, 150 prints, airbrushing on selected prints or the 2 boxed frames that she had promised us when we initially complained. We have not heard from Camille since 6th December when she acknowledged she had received the memory stick with our selected photos for the albums and boxed frames and selected prints. Prior to this it has been very difficult to get hold of Camille as she changed her number shortly after we got back form our honeymoon and despite requests for a replacement contact number, Camille has never given us one. From July to Dec 09, it has been a constant struggle to liaise, receive the memory stick, post the memory stick with selected photos and the online album has never worked. Camille moved addresses without notifying me which resulted in me sending the original stick with selected photos to the wrong address.

The contact number that is on the Society of International Travel & Tourism website; 07825223030 was not hers - we were told is not her number when my husband called on Saturday 27th March 10. A gentleman answered saying he has never heard of Camille and that he has had numerous phone calls from people expressing unhappiness about Camille as she “has not delivered”.

We sent a copy of all correspondence to SWPP were she was registered and they eventually got hold of her where she promised she will be back in the country soon. We never heard from her. We were advised by them to go to trading standards which i have done and in responce from claire C who also posted her experience her i will be taking it further as a criminal matter. There are others brides out there who have been in the same boat and experienced this from Camille.

[email protected]


Company: Photographysbycamille/Kitty L'wren

Country: United Kingdom   Region: England

Category: Dating

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