An agent working on behalf of Miller Pattison knocked my door and sold me caviltiy wall insulation and loft insulation. I was informed that they were both fitted as rockwool as standard. Because of my allergies, I called Miller Pattison the following day to confirm that it would be rockwool and the person I spoke to at the Plymouth branch confirmed it would be rockwool. The day before the fitters were to come to fit my cavity wall, I rang again to confirm it would be rockwool and was informed it would be. When the fitters arrived they come with Knarff (fibre glass). It took some sorting out with a lady called Jackey at the Plymouth branch, but I was firm and said that I did not want it doing if it was the fibre glass and she tried to make me have the fibre glass. Jackey was quite ubrupt on the phone to me, which I made a complaint to their head office about, but explained that they needn't bother calling up the Manager at the Plymouth branch as Jackey was his wife. Then last week the same Jackey called me to say it was going to cost me an extra £100 to have rockwool loft insulation, as it was not standard for them to fit it and they had to order it in especially. Again she was quite shirtly and said that there was nothing I could do about it even though that was what I was sold as it did not say on the form rockwool. I have since cancelled my order with Miller Pattison and would never do business with them ever again. I thought that this should be logged on our web site for other people to see that if they was something specific with Miller Pattison, it must be written on the form in the first place and then they have to honour it.
Best Regards, Andrea Franks, Paignton
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