We Bought into a Time share @ Westgate lakes in April [A 3 Bedroom Apartment] In April we were offered the oppertunity to purchase a 5 Bedroom Unit in a New Development THE RESERVE. as we had been overlooked for a 4 Bed Unit that we had expressed interest in. We were advised the RESERVE would be available for Early 2010 occupancy.
Having Telephoned several times to ascertain progress, nobody could give us any Info, We visited Westgate Lakes in Nov & again at Easter having been promised answears all to no avail. We therefore advised the Sales Manager we were dealing with, that we wished to withdraw from the RESERVE as we were now aware the Site was up for Sale and we would revert back to our original Purchase with Monies paid on the Reserve being refunded.
This brought the Offer of a 4 Bedroom unit in the same Block as our 3 Bedroom which which we accepted, this meant our Liabilities would be reduced. We were Advised Contract Papers would be sent to us in the Post as my Son was a signatury on the Reserve agreement, but was not with us on Vacation at Easter, plus the Mortgage payments on the Reserve would be put on Hold for two months whilst Contracts were signed, none of which has happened.
Despite various Emails to our sales Contact we received no response, as a result we wrote to the CEO on 22 July with copies to the Coporate Office in Westgate Lake & Sales Manager to date no response.
We feel very let down by Westgate at there lack of Communication & Honesty and now feel we just want Out!!
Help please.
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