Over the last six or so years we have fought with British gas to repair then replace our boiler, it has never worked correctly since it was installed by British Gas in 2004.
Because of the huge number of times the engineer was called to do repairs, the monthly service agreement fee went up.
The last time it was repaired the local service manager did the repairs and said because of the faults with the boiler and the fact that parts that should have been fitted from new and never were he would get the service cost dropped for a year.
My wife has a brain tumour and this is terminal the service manager was very sympathetic and said he would sort things out, we have not heard from him, we have left messages and tried the number he left us many times, as neither of us work (my wife because of her terminal illness and me because I'm her carer) we now not afford the monthly cost as they had gone up so high.
I'm very unhappy and feel British gas should have replaced the boiler when they said they would. The hospital and nurses have said I should write again as we have no hot water. This is my last attempt to get it replaced before we go to press and expose British gas for the chain of mistakes blunders and lies.
I have tried and tried to be heard with no success. I'm my wife's carer and have just had a gangrene appendicitis removed and the struggle is much worse now. we have problems getting hot water, what will happen in the winter with no heat??
12 Waveney road
Bury St Edmunds