HP
Ink cartage failure

I recently purchased a 350 xl cartridge for my printer.

I got a message saying cartridge missing which it wasn't.

I removed the cartridge several times and eventually I got a message telling me the cartridge had failed.

Unfortunately I cannot return the cartridge so I appoached HP asking for support in this matter.

I was told I would have to pay £13.50 to speak to someone! On a £17 ink cartridge!

Is this how HP treats it's customers.

If either the cartridge or printer have failed in such a short period of time then perhaps I should buy a new one.

The Canon sales person almost swooped on me in the store.