You would think that you could reinstall Windows with the supplied software without it damaging the hardware wouldn't you. Not on Alienwares though. There is a fault with ther SUPPLIED software that causes it to trash the firmware on one of the controller cards. This causes all the lights on the PC to stop working. The only fix is to replace the MOTHERBOARD! It seems that if you were in warranty then they would do this. If you so happen to reinstall Windows 1 day outside warranty then you are on you own even though the issue was there from day zero of buying the PC. Beware Alienware. The firmware is simply not upto scratch and there is nothing you can do to fix it yourself.
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