Make sure you understand the contract terms and no cancellation from day 1 or minute 1. The contract terms state taht there are no cancellation other then statutory rights which doesn't mean 7 days as I thought. I wanted to cancel the order after couple of hours from the order and Caroline ...
I recently bought air max mid tops and within a few days the heels started to sqeak, then a few weeks later the bottom of the shoes started to squeak. Now they are unbearable to wear. I do not expect this form nike trainers as I have been buying them for sum time and have never had a complaint, I ...
I orded some derrie boots on the 21.12.10 for £24.99 plus postage total £29.99 and i have still not recived then. my order ref no is RC8914712. i have tried to get in touch with you twice but all i got was a message saying: Hi Thank you for emailing despatch at AEP, your enquiry has been passed on ...
I ordered 2 suits that when they arrived did not fit, I have been trying for 7 weeks to get my money back and they just send me emails saying ' we will get back to you' in one email they asked me to send them a photo of the suit with a tape measure on it to check if I was lying about the fit!!! I ...
I ordered a football strip in dec' it was not delivered. I complained and they re-ordered and said it was shipped in Feb' it still did not arrive. I have requested a tracking # and finally a refund, and they have ignored my e/mails. ...
As CEO of farfetch.com I welcome any points of view and as a company we really listen to all complaints. We are a young company and we are improving our processes, feedback is, therefore, very important to us. I would like to comment on the posts above. I don’t know where these customers are based, ...