This website claims to be an authorised dealer of Hackett clothing but I definitely believe that if the real Hackett stores knew how shoddy the customer service is for this supposed "authorised Hackett London Outlet" was, they would do something about it. I purchased a polo shirt as a gift which turned out to be a small size L. All I wanted was to know how to exchange for the larger size, as it says you can do on their site. I have used their contact page form as well as emailing direct (to an incredibly unprofessional gmail address) and have never received a reply, email aknowledgement or anything at all. In this day and age of online shopping we have come to expect even better levels of customr service and when a website promises that your contact form request will be answered within 24 hours "even on weekends", you expect it to be true. Highly disappointed and will not be using them again, nor recommending them to anyone else.
0 comments