Dear Sirs,
I bought a shoe for £9.99 from shoe zone in burnt oak branch on 22/08/08. I walked a few steps in there and found it was ok. Then the shoe was sitting in my house as I didn't go anywhere. On Bank holiday which was on 25/08/08 I wore it just out my house to the car, then I realised it is not ok and my feet is coming out. Then I took it in a bag and went straight to the shop and went to the manager and asked him whether he could change and explained what happened. He told me he can't change it as it is on the road. I told him in a nice way, Listen I just wore few steps and realised it is not ok. If you can't change it, I can never wear this, and my money is gone. He said just "get out" in front of all the customer and in front of his own collegue. I felt so bad and told him "is this a way you treat your customer? He said yes, and again told me "Get out" which felt so bad. I told him I will talk to the head office or escalate this problem further. He said "do whatever you want, and first try to register our company rules and just dont waste my time and "Get out".
It affected me a lot as I have never been rude or even used any sweared. All I was doing was just explaining. He cant even tolerate the customer talking or explaining the situation. He should have either spoken to me in a polite manner or should have spoken to me in a different way. To tell "Get out " is pretty rude and I want you deal with this.
The manager is in Shoe Zone Burnt oak branch. I have a doubt whether he is a manager or a shop assistant as he didn't have his uniform and just in a casual wear in front of his collegue. Even his collegue knows and all the customers there were just looking at him.
kindly reply to me.
Yours sincerely
Mahesh
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