Quite easily the WORST on line shopping experience I have ever had. Dreadful customer service - website said shoes were 'in stock', they charged me £6 for 'next day delivery' over a week later I still had no shoes. I made three phonecalls to customer services to chase the shoes, as I needed them for a function the following weekend - each time they said they would call me back to let me know what was happening and they didn't. Finally I cancelled the order and was assured that no charges would be made against my credit card. Over a week later, I get an email saying the shoes have been dispatched; I call customer services again, explaining that I had cancelled the order - in a nutshell, they said 'too bad' and told me to return them upon receipt. I returned them - costing me another £12 - then a week late I get an email from them saying they are charging me £25 for re-stocking the shoes. I told them I was not happy with this and, to date, so far I have heard nothing. I have not received a refund. I have no shoes and no money and am an additional £18 out of pocket on postage. I have spent nearly £300 and have absolutely nothing. Since then, I have read of other people having a similar experience with this company. This was an absolutely dreadful experience from a company that boasts on offering "a 5 star shopping experience".
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