ComplaintsHub.co.uk » Cars & Transport » Review / complaint: Etihad Airways - Missing things from late arriavl luggage | News #8264

Etihad Airways
Missing things from late arriavl luggage

Hi,

I am my husband flew from Manchester to New delhi on 26th dec we had to change from Abu dhabi at 2205 hours and we were waiting there to board but after gone pass time, there were no announcement that flight were delayed, suddenly after some time it appeared on the board that flight is delayed by 8-10 hours and when we asked at etihad information desk, they didn't respond very well, it was very rude behaviour, no arrangement nothing, no information were given to us. because of delay we had to suffer a lot, We had to pay full taxi price which had suppose to pick us up from Delhi airport, and apart from that we missed our train.

now after all this we re booked taxi for Delhi from Abu dhabi only according to delayed flight but when we reached Delhi airport, our luggage was missed and because to that couldn't catch 2nd taxi and had to pay 2nd taxi price also, and after 4 hours, filing our report at etihad counter, when we came out without any luggage, we had to book taxi again, have to book hotel because of missed train.

when we got back our luggage back after 3 days, I noticed at home that one of my red color jewellery box was missing from the luggage. and also while giving back our luggage they misguide us, they never delivered our luggage to my delivery address and we had to go back to Delhi airport to pick our luggage which was very painful.

I want to complaint against Etihad for rude behaviour, not providing information, my missed jewellery box and because of all this the extra money we had to pay at different stages. I want compensation and investigation to be done for my missing jewellery box which had expensive jewellery in it.

I had very good reputation in my mind about Etihad but after this first time bad experience, It spoiled that image. I would never definitely recommend Etihad to any one.

It has been more then 1 month for complaint but still didnt hear anything from Etihad.


Company: Etihad Airways

Country: United Kingdom   Region: England

Category: Cars & Transport

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