ComplaintsHub.co.uk » Cars & Transport » Review / complaint: EasyJet - Unskilled Check-in Personnel | News #6151

EasyJet
Unskilled Check-in Personnel

Unidentified Hostile Employee

Today (May 31) we flew EasyJet for the 3rd time in a week. And we were really offended with the service provided by an EasyJet employee at the "Speedy Boarding" checkin counter at London Gatwick airport – terminal S at 1:10pm.

We could not make a formal complaint at the airport as this EasyJet employee refused to tell us her name and had hidden her identification badge.

The woman, dressing a dark blue dress no EasyJet uniform or identification had been previously hostile to her working colleague at the same counter.

I imagine EasyJet can identify its own employee given the above details, plus our reservation info: EHWF5PN flight EZY5071 from London to Nice. Or images recorded by the airport security cameras.

We protested when the employee tagged our checked‐in luggage on its identification nylon belt instead of placing the tag on the suitcase handle itself.

We tried to explain that on previous travelling the air carrier tag has been lost as the belt went off the suitcase. She was very upset stating she knew how to do her job and she “did not have to listen to this” meaning to listen to the customers

remarks.

There was an airport supervisor called to the counter, named G. Miller, who told us the employee wasn’t supposed to show us her ID if she did not want to. He noticed she was very altered and when she finished our check‐in Mr. Miller

asked if she wanted “to go upstairs”. We mentioned we wanted to formally complain about the bad service provided and were told to “let it go” as we were “bigger than that”.

Despite being very aggressive all the time and having threatened us we could end up loosing our flight, the “speedy boarding” check‐in lasted 25 minutes even though there was no other customers ahead of us in the counter queuing area as we got there. The EasyJet employee mentioned deliberately attended us on an extremely slow pace.

We’d like to know if EasyJet would take any action regarding the bad airport service/personnel provided. Someone bad mannered and lacking customer service training should not be placed at the airport counter.

Hope to hear from the airline soon,

Patricia & Emanuel Pinto


Company: EasyJet

Country: United Kingdom   Region: United Kingdom

Category: Cars & Transport

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