Just over three weeks ago, I flew to Stockholm for a wedding. The date of my departure unfortunately coincided with the foiled car bomb attempts in London, and of course my (meticulously packed!) bag never turned up due to additional security checks. I had to assemble an entire new outfit in two hours flat – in a strange city and six months pregnant!
All I know, to date, is that my case was trucked with approximately 20, 000 others to Milan about two weeks ago. The trail has since run cold. My blood boils each time I call the CLICK number ("We are currently experiencing extremely high call volumes... please call back later"), especially since the description of my suitcase was totally wrong. Finally, additional staff were deployed for a few days last week. I have to say, the two times I managed to get through the staff were helpful, efficient and even sympathetic but sadly this has not solved my wardrobe predicament.
I understand the problems BA are experiencing at the moment but I think if there was any way the victims could make any contact whatsoever, it would make the luggage debacle that much more bearable.
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