I rented a car from europcar heathrow office and returned it the next day in their Grimsby office as per contract. The office was closed (despite the rental paper saying it would be open from 1 to 3 pm). I rang customer services who advised to leave the car in the car park and throw the keys in a flap-mail box style box in the office wall. I dropped the car on Saturday, and it was not inspected until Tuesday morning. On Tuesday I was told the car had a damage in it and I was to be charged. They sent me T&C indicating that I am responsible for the car until it gets inspected by the europcar team.
How can this rule still apply when I left the car in their own car park and left the keys in their own office. and how could it still apply when it was not a few hours, but 2 days until it got inspected. and how could it still apply when I was promised the office will be open and it wasn't, and when I was advised by their own customer services representative to leave it there.
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