Shopper Discount
Unauthorised debit from my Credit Card acount

Dear Sirs

I note that you have deducted £8 from my British Airways American Express Card detailing Mail Order on the 8th January 09.

I never authorised you to deduct from my card nor have I ordered anything over mail order for you to be able to deduct the money without my authorisation.

I am quite taken aback to note that you are able to do such a thing which is totally unethical and alarming from my point of view.

Please refund the money as soon as possible and explain why and how you are able to deduct money from my credit card account without my authorisation so that this does not happen in future.

If i do not hear from you within the next couple of days I shall take the matter up with the Trading Standard Agency.

Yours faithfully

Mrs. Namita Acharys. [email protected]