Recently, I had the DPF on my Peugeot 207 removed by Sinspeed Ltd at their facility in SE7 7SX, Charlton, London. I selected Sinspeed Ltd after I had done a search on the internet about firms which carry out this job and from the write-up on their website, they “appeared” to do a professional job and even guaranteed their work. To be honest, I just believed all the marketing hype which Sinspeed Ltd have on their website and never bothered to have a look at the reviews/complaints posted online about them. How I was to regret this as I found out a few days and less than 300 miles later!
Not a week had passed from when they had removed the DPF from my car when the same "Depollution System Faulty" error showed up again; the 'engine' icon also re-appeared and remained constantly 'On' and the car was smoking noticeably too. I struggled to make an appointment with them and when it finally happened, I got fobbed off and was treated like a nuisance. To start with the person I had arranged the appointment with (Jay) - and who had assured me that he would be there in person to sort it all out for me – never showed up. To rub salt into the ‘wound’, the employee who was at their garage – after ‘consulting’ by phone with Jay - declared that the problems I had mentioned were not as a result of their work but because my car's turbo needed to be replaced as its bearing was a bit loose and also because there was oil leaking from the rocker arm into it!
I told him that I wasn't accepting this cock and bull story and insisted that Sinspeed Ltd had to abide with their written guarantees and eliminate the faults/errors on my car as well as sort out the ‘smoking’ problem as the Peugeot was due for service in a month’s time. In response to my insistence, Sinspeed’s employee told me that it would then be best if I waited for Jay and discussed the matter with him.
I waited patiently for more than five (5) hours for him but, as already mentioned, Jay failed to show up. That was the last straw! A week later, I emailed Sinspeed Ltd a claim for compensation and demanded they refund me the money I paid. They, of course, neither responded let alone settled my claim. A friend of mine, after hearing what I had been through, recommended that I visit OMG! Performance Ltd’s website (www.omg-performance.com) and contact them to have it all sorted out properly and professionally. This I did and was very satisfied at their professionalism; dedication; efficiency and customer service. I was also pleasantly surprised at their competitive fees.
It is for all the above as well as I have since found out that they have also ripped off and cheated several other individuals that I have decided to report Sinspeed Ltd to the Office Of Fair Trading as well as place the trauma I’ve been through on three different complaint forums – in order to warn everyone concerned to steer away from them and under no circumstances to allow their vehicle to be even looked at – let alone touched - by Sinspeed Ltd!
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