I travelled on Kinfisher airlines from London-Mumbai on 23rd Sept on Flight no- 8 PNR No- MDTGRN.
The staff was very rude and very unhelpfull even to elderly people. The elderly couple needed some help to put their hand baggage in the aircraft hold & asked for help but the staff refused, asking them to just sit down and never turned up to place the baggage. Finally I had to ask one of the passenger to help them. The couple also asked for tea but they refused them saying this is not tea time as they were serving juice. The couple refused to have juice as they had cold but didnt have any other option.
I myself had the same experience with food. As I opted for Indian food I was served rice which had water at the base. I called upon the staff to replace the rice with something else but they didnt bother even to inform what was happening. Finally they turned up to clear the plates. I dont expect this service from a five star airline as I had to travel on a hungry stomach having no other option. I believe my fare was including service or I was not aware if I had to pay seperately for service. I have travelled for last 5 years on international flight on the same route but never experienced this even from the cheapest airlines. I only travelled this time as it was recommended by my friends not knowing I was suppose to starve for almost 9 hours.
On my return flight on 18th Oct flight no -7 the service was really good which I didnt expect at all.
My sincere request to Mr. Mallya to provide good customer service on flight including food as the passengers are not allowed to carry food & drinks on flight
Hope you will consider my request as I dont want someone else to suffer as I did
Regards
Cheryl
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