I travelled from Indian (New Delhi) to London (Heathrow) on 11th December Flight AI 187 my seat number was 48 C. I would like to bring your attention towards rude behaviour of air hostess during flight. When, I was trying to sleeping, unfortunately my elbow touched to call button. She (air hostess) come to me and asked very rudely. Her face expression and voice tone was unpleasant. I apologised to her. She reverted with bad face expression.
I noticed that when she was talking with other passengers she was dominating on them. Her voice tone and body language was not appropriate for hospitality industry. I know that it was a long journey flight but some time when I travelled in other air lines I never saw this kind of behaviour. I choose Air India because I believed being an Indian company Indian passenger would be treated more friendly. As I noticed that service staffs were communicating unnecessary in English with old passenger and other people those are not able to speak English.
Today, I travel in low budget air lines if in coming day I would become good budget customer probably I would not prefer Air India. As ask to other passengers why they are travelling this Air India they said staff would be Indian so they will be feel more comfortable with Indian staff.
I suggest your air service staff need more training, practices and closing monitor regarding service and behaviour. Although I know very well that Air India is a government agency and staff job’s is safe.
When I saw news that Indian government is giving Rs 400 Cr to Air India I thought, I should bring this problem into your notice. Since I am also working in hospitality industry I believe better service will definitely help to Air India improvement.
Thank you very much
Your sincerely
jetiander negi
[email protected]
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