500144206503
Charges

I have been insuring my vehicle with you for about 3 years. My bank did not pay you for a recent direct debit.

This was simply due to the fact that the bank took 5 days to clear cheques which I had lodged into my account.

They then charged me £25 for non payment of the direct debit, and now I see that you are now charging another £30 for the same payment.

I must say I find this to be grossly unfair.

I do not believe that I have ever missed a payment to yourselves before, and find your actions to be most distasteful.

When my broker suggested that I should stay with you as a company I did not hesitate. You speak in your letter of 22-Oct of a loan agreement, but I did not burrow money from you, I am giving you money for insurance.

I hope you will give this matter your attention and reconsider your charge in the interests of good customer relations.