I had a parcel worth over £300 due to be delivered on Saturday 17th July. I'd been tracking the parcel using the online tracking system since Thursday night. The parcel reached Chorley early on Saturday morning... a short 30 minute or less drive from my address; no attempt at delivery has been made. My parcel was supposed to be "Next Day Delivery" but as it's now 10pm I guess that's now out of the question, I'd stayed home all day because I was expecting that parcel.
I logged onto the tracking system to double check and noticed that the "Next Day Delivery" had now changed to "Next WORKING day delivery" which means I'll now have to wait an extra two days for my package to maybe, eventually turn up.
A work collegue has used Fed-ex before and has helpfully offered me a lift to Chorley... apparently fedex are in the habit of getting the parcels to that point and then telling customers that they've made reapeated failed attempts at delivery and that the customer will have to pick up the package themselves.
0 comments