I have never ever received such bad service from a bank and I have had accounts in many countries around the world. After this last incident I felt the need to complain and have my story heard. I have tried going through their official complaint process and no one has ever gotten back to me. I am in the process of finding out how to close my account from abroad. I have no more patience left. Here are some of the reasons why I will never bank with them again and encourage everybody else to do the same:
As I am not residing in the UK I have to phone when I have an issue. Everytime I call I speak to a new person who is most probably living in Mumbai and can't speak english. If I have a serious complaint it is impossible to speak to a mister so-n-so from x branch; everything gets centralised. Its totally crap. I had an incident a few years ago whereby money from my account was "misplaced"... for about 6 months. I probably spent the amount just in phone calls trying to sort it out.
I am currently waiting for a number of things from the bank, important passcodes and membership numbers etc that I need to transact off of the account. The most important thing was a telephone banking passcode which you basically need to do anything over the phone. It took me 2 months and numerous phone calls to get the passcode. And guess what? I phoned today to check on a credit that I was waiting on and all of a sudden my telephone banking passcode is invalid. Some moron in the customer services department has mistakenly ordered me a new one instead of the telephone banking membership number I had requested and in the meantime the one I have (the one I waited 2 months for and spent loads of cash on overseas phone calls trying to get) has been cancelled.
This is the last draw for me. When I eventually get the stupid passcode I am going to transfer all of my funds out of the bank and quite frankly they can go and f%#k themselves.
Do yourselves a favour and don't ever have anything to do with Barclays Bank.
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