I took out a loan with this company in 2004 after keeping to my repayments i was signed off by the doctor for ligit reasons. I was told i could not claim on my PPI as it did not cover this condition. After I eventually got through to someone I was told that it does cover this. I have written several letters of complaint which seem to get lost. The first person that dealt with it moved office so the complaint was left. When I call the local branch I get rather rude staff. I have been promised callbacks within 48 hrs which have amounted to nothing. It has now been nearly 4 months that I have been trying to sort this out and try and get some of my PPI as i was not wanting this cover in the first place and when I went to claim on it, it ended up with father meeting my repayments. I have went through the financial ombudsman with this complaint now as I do not feel I am getting fairly treated. With working with insurance now, I know the company I work with would not deal with any customer in this way. The buck would not be passed, promises would not be made if they could not be kept. The company seems to be run by a bunch cowboys. In the end I had paid more than double than the loan amount in PPI and charges as I could not keep up with payments when I had been signed off.
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