Here is the complaint that I made to Vistaprint on 12/02, and I have not received any satisfaction regarding my complaint:
I regard the retention of the money that I paid for this months subscription as unlawfully kept money because you have taken my money and not provided the services and products promised and are in violation of the Trading standards Act of 1982. Any conversation with your service team would be fruitless and futile. I notice that site activity has been turned off yet again today. Most functions of the website have been interfered with from the start of my paying for my subscription. I would like a refund of my money £14.24 x 7 please. This is because you have effectively stolen from me, and caused detriment to my business and personal distress. I would like you to release my IPS tag to UK Host. I do not expect to pay you for the release of my tag in the circumstances. If you will not release my tag then I am asking for the full amount that I have paid Vistaprint in total x 7, as you have wasted my time and taken my money unlawfully, not providing a proper service, and created great inconvenience. I have bought business cards and products which relate to my domain name, and Vistaprint have acted unlawfully, and hindered me in the development of my website I refuse to pay you a further penny. Of course I would have been happy to continue with Vistaprint with the domain name which I was given the impression that I already own. However, Vistaprint have messed me about big time, and I have paid already for my domain name with UK host. If I am not satisfied with your response I will be taking matters further.
Sincerely,
Andrea Hudson
Beyond this I have asked for the contact details of Lori Holt, the director of customer benefits for Vistaprint. I was informed on the 13/02 that if I were to phone the Vistaprint number I would be able to speak to Lori Holt. I have only just phoned this number today, as I have been so daunted by the whole affair. It transpires that Lori Holt is not contactable through this service number, and never has been. I have been refused Lori Holt's contact details yet again, and have had to request that the service team get in touch with Lori Holt to give me these details him/ herself. Furthermore, although there is a page on the Visaprint site that gives the distinct impression that I own my domain name, i.e, a statement referring to my domain name which I "own", I have also been informed that I must pay Vistaprint for this name- just to add insult to injury. I have listed my website above which is now defunct. However, if you click on it, Vistaprint cynically use it as an opportunity to advertize their services.
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