Early in 2007 I forgot the PIN for my debit card.
I phoned and ordered a new one – they sent me a new card.
I called, explained their mistake, and ordered a new PIN.
They sent a new card.
I called, explained their mistake, and ordered a new PIN.
They sent a new card.
I called, explained their mistake, and ordered a new PIN.
They sent a new card.
I called, explained their mistake, and ordered a new PIN
I then had 4 cards.
Two days later I was sent 3 PINs in the same post.
I gave up for a while - After several complaints – which were ‘investigated’ but not rectified – they paid me £105 in compensation but did not do anything else
In the interim I inadvertently went overdrawn by £19
I went to the branch and paid in the sum to a teller who did not tell me that there would be a similar charge for the payment. At home, using online banking, I saw I was, again, overdrawn by a similar amount.
Eventually, after many complaints, the refunded the charge.
My 4 debit cards, by this time were out of date and, still, no new one had been issued.
Eventually I managed to get in touch with their executive complaints team who told me that they would issue a debit card when I started to use the account. I explained that I couldn’t ‘use’ the account without a debit card.
The somewhat useless individual offered to close my account and I accepted.
The Abbey complaints team are useless. They ‘investigate’ complaints over a vastly unacceptably length of time but take no action.
They are either untrained or hired, by design, for their inability…
Santander have made a badly advised acquisition. These people are damaging their reputation.
If you open an account bear in mind that they may not issue you with a replacement debit card when yours goes out of date.
I have found them to be incredibly unreliable, to lie, and to be impossible to do business with.
I only hope that people contemplating doing business with them may be helped by this.
They are, in short, a bunch of clowns.
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