I subscribed for "risk free" trial offer on 28/12. As yet, I have been unable to contact anyone on any of the telephone numbers provided to obtain an RMA number (as per website) to return the product. I have now dispatched item anyway, with a strongly worded letter to their supposed HO address within the US.
I encourage anyone who has participated in this "risk free" free trial recently to cancel their card with the bank, log a case with Consumer Direct (or whatever the equivalent is in any given country) and to return the item with a letter of cancellation, obtaining proof of postage and a copy of the correspondence.
Whilst the company have yet to attempt to take any further monies from me, I expect that they will. Having cancelled my card, the bank have advised me that this will still NOT STOP the payment. As I have explained the situation to them, the only thing they can do is to let the payment be taken (they explained the company have probably set up a recurring card billing payment), then reverse it. Therefore, I urge anyone who has also been duped to follow my actions, in the hope of reaping back any futher monies paid.
I am worried sick about this whole sorry situation and it has caused me untold stress at a time when I really could do without it. This is pure fraud and this organisation need to be stopped. I cannot believe the number of people who continue to be cheated in this manner.
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