Chemist Direct (chemistdirect.co.uk) and Direct Chemist (directchemist.com) are not to be trusted. They're run by the same individual (going by the name Mitesh Suma) and it's fair to say they never respond, never refund, never communicate in any way.
This has already been documented too many times online.
What's now added to the mix is the discovery their own computer systems are infected by malware (viruses in common parlance) and if you have credit card information with them then it cannot be urged strongly enough that you should immediately cancel your credit cards and have new ones issued.
The experience for us has been very traumatic. Save yourselves the misery and act now.
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