It is almost one and a half months that i have applied for a loan from WentWorths Direct Finance, then they sent me a letter and on the letter and message to my phone stating that my requested loan had been accepted (not approved) they said it had been accepted.
On the letter they asked me to fill in my bank details, we will charge you the processing fee of £59.00 and then you will recieve your loan immediately. I filled the form and sent it to them, they have took the £59.00 from my account.
Up until they recieved my money, they were contacting me several times a day but after they recieved my money they stopped contacting me. I have tried to contact them and it is not possible. So i have wasted on the phone over £50.00 just contacting them.
The result is that i have lost over £100.00 with them.
After a while, i recieved a letter from the company called: Ralph Marlon Ltd (Personal Loans) and they sent me a form and asked me to fill it in and send it to them. They said that up to 5 working days you will get a call and an answer, after two weeks time, i still haven't recieved a letter and have been trying to contact them.
A very rude woman on the phone, without checking anything told me that my loan has been declined, she said "Call the company and get your money refunded." It took me one week to contact them and the lady said send us a letter and we will refund your money. I sent them one asking for a refund. Then they sent me another letter stating that they are not refunding my money and to fill out and send them another form, they will find me the loan and after finding my loan they will contact me after two weeks, so they are just wasting my time and my money, i have asked them to refund my money, now it is nearly two months that i have applied for a loan from WentWorth, I have recieved no loan and no refund of the processing fee, please help me refund my £59.00.
This company is not suited for Great Britain. Somebody should sort out this problem with this company.
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