I live in Melbourne and I too fell for the scam. I ordered the free trail, paid for it, and when my products arrived, I wanted to search the website for more info on the ingredients for actually ingesting the supplements. As soon as I googled "viv3lab" I was confronted with complaint after complaint. Straight away I checked my Bank Balance, and there were two new pending thefts, totalling $292 australian Dollars. I immediately cancelled my credit card over the phone with my bank.
The following day I went to the bank to fill about a dispute form, and told the bank in no way did I authorize or participate in such transactions. Within 14 days, the bank recovered my money from Viv3Labs. I did not have to make calls or plead endlessly with the fraudulent company.
I will make a police statement about the theft. I dont care that it happened online, it should still be reported.
At the end of the day, dealing with my bank was the most fuss free way to get my money back. Dont bother with the compnay that stole your money. Your financial institution is there to protect your money and if they cant, then threaten to find a new bank. I'd say you will see your hard earned soon enough. And I threw the products in the bin.
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