Hi, I am Ravi Kesri ([email protected]) from India. I have ordered a product named Acai Berry Detox and was told to pay only shipping and handling charges worth 3.95 pounds only. But post receiving products i checked my credit card statement and was shocked to see that viv3lab ltd. had deducted an amount of Rs 5740.96 Indian Rupees for which there was no information to me on what basis the same being deducted. I am feeling cheated at this front and from this forum i am asking the company to explain the deduction of amount over and above the shiping and handling charges. I also need a credit note of the amount mentioned to enable me to reverse the payment on my credit card.
I hope some responsible representative from viv3lab ltd company would extend his / her service to settle the said dispute.
My transaction details are as follows: Customer No. 4323765; Order no. 40869406; Order date: 10/07; ship date: 13/07; product description: Acai Berry Detox; Shipping & handling charges: 3.95 pounds.
PLEASE HELP AND RESOLVE ASAP
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