Aciaburn
Paid for product but no product was sent

I saw the email promising weight loss I put my card details in and thought every thing was sorted. I then received my credit card statement which stated that the company had taken the p&p (product was apparently free). I then checked my emails only to discover that my purchase was not complete and I had to submit all my details again. (which I was not going to do) Tried emailing the site but the emails kept being returned to me. I keep getting emails asking to complete my transaction before my product is sent - help