Before my long list of complaints about Barclays banking practice, I just want to complain first about their complain website. I was trying to complain by email through their web, I in the text, I was writing a long complaints, but after spending 15 minutes writing, when I was trying to submit, it tells me "Sorry - Barclays Online Banking is currently unavailable". I tried 3 times both last night and this morning, it gave me the same message. But if I just write a couple of lines there, it went through. I am suspecting they may have a maximum allowed number of words, but they don't say so on their website! So I called the complaint phone number, they simply told me they are not aware of this problem. This bank does not seem very serious about customer's complaints. And the complaint center is situated in Liverpool, from which you can tell how important the bank thinks the complaint process is. They may as well outsource the complaints center to Bangladesh to save money!
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