Fitness first is the worst gym ever and provide worst customer service. They are nothing but liars n thieves. I am going to tell everyone how pathetic, arrogant and non-customer focused this company is.
When I joined the gym, they never gave me contract in spite of asking several times. After few days I cancelled my membership because i had visa issue. I was told by gym manager Johnny that he would process my refund as soon as possible but he didn’t. After 7-8 days I rang gym and asked for Johnny but he didn’t come on the phone and asked to leave my name and no. which I did but he never got back to me. I rang nearly 10 times in 3 days but every single time he heard my name he said tell her I am in a lunch or meeting. Funny thing is they have another Manager names Sarah but she never came on the phone either. They both go on a lunch together and refused to come on the phone. Finally I went there personally. Johnny was in the reception area but as soon as he came to know about me he went in to office and didn’t come out. Sarah was also there but she was so rude and blunt rather than helpful. I told the receptionist I am ill and can’t sit here for long but both manager still made me sit there for half an hour. Finally Sarah told me she would process the refund and i would get it in few days IF I AM LUCKY. After that I rang few more times to find out if head office has processed my refund or not. Again neither of the managers had a courtesy to come on the phone and explain anything. Then when I finally got refund it was only £29 instead of £59. Sarah had promised me I would get all my money back, She also took a photocopy of my payment receipt to forward it to HO but she gave me only half of the money back.
I would strongly advice every single person I know not to use Fitness First as they are more like Shi**ness than anything else.
If I do not receive the full refund I will take great pleasure in sharing my experience on Facebook, Twitter and every forum site available to show my treatment and forwarding to every friend, family and people i know to ensure it is seen by as many people as possible.
Disgruntled Customer
Sejal
..
0 comments